Sophie Riley
Welcome to the VIP Hub Support Central
Your business isn’t basic, and your support shouldn’t be either.
Here’s how we show up to make sure you never stay stuck for long:
Brand New To The VIP Hub?
Book Your Onboarding call Now! I will set up your domain, get your email verified and together we can connect your Payment & Calendar integrations and of course make sure what your next steps are and how to get help!
DAILY SUPPORT
Our Live Chat
Get ready to experience something beyond the ordinary – it's not just any live chat support, it's a direct line to me who's a wizard behind the scenes. I've crafted challenges, masterclasses, bundles, summits, and courses, and have collaborated with countless coaches, course creators, and service providers. We ensure all team members comes with tons of experience beyond the tech.
Jump into the conversation during our business hours, Everyday from 8 am to 8 pm ET. It's your chance to tap into expertise that's been there, done that, and is eager to help you succeed.
Ready to dive in? Just click on that chat bubble at the bottom of our website.
Hop on a live call?
Join us for live group calls, available five days a week at the VIP Hub.
Whether you need to tackle tech challenges or have burning questions, we're here to support you.
Simply click on the event that you would like to attend Below and register!
We have limited spots available for each office hours to ensure I have the time to work with each of you!
We are always here to help, book yourself on one of our call and make sure that you are always moving forward on your tech!
Email Support
Feel free to shoot us an email! Whether it's a complex query, a detailed inquiry, or you just prefer the written word, we're here to help.
Our team is ready and waiting to tackle even the trickiest of questions. Remember, for any issues, the more information we have, the better.
In fact, 90% of the emails we receive lack sufficient details for a quick response. Sometimes, a quick look (video) walking us through your issues, questions, or inspirations can make all the difference! Drop us a line at [email protected] and let's dive deep into finding the solution you need!
WEEKLY SUPPORT
I Have A Quick Q Call
Got one specific thing you’re stuck on? This quick 1:1 is perfect for fast troubleshooting, simple walkthroughs, or tech questions that don’t need a full session.
⚡ Come with a clear question or task
💻 Be logged into the VIP Hub (and any other tool you're using)
⏱️ We’ve got 15 minutes to make magic — let’s use it wisely!
This isn’t a strategy or coaching call — it's a focused support sprint to get you unstuck and moving forward.
Bi-Weekly Coaching Calls
Join us for live group calls, available five days a week at the VIP Hub.
Whether you need to tackle tech challenges or have burning questions, we're here to support you.
Simply click on the event that you would like to attend Below and register!
We have limited spots available for each office hours to ensure I have the time to work with each of you!
We are always here to help, book yourself on one of our call and make sure that you are always moving forward on your tech!
Voxer Tuesdays
On Tuesday, we're shaking things up with Voxer Office Hours (8 am EST to 2 pm EST)!
This feature is a game-changer for those deep in project mode, needing quick assistance throughout the day, or simply not feeling the Zoom vibe (pants optional, of course).
Pro tip: When reaching out, the more info, the better! Help me help you at lightning speed by providing all the deets. Remember, all conversations need to kick off by 1 pm EST.
If you voxer me any other time, your message won't get answered until the following Tuesday.
OTHER SUPPORT
Emergency Tech Call
Emergency Tech Call (2 Hours) — Let’s Fix It Now
Tech meltdown?
Funnel not firing?
Launch deadline looming?
This 2-hour call is your all-hands-on-deck, get-it-done session.
We’ll jump in together to troubleshoot, fix, build, connect, and launch — whatever’s broken, tangled, or still sitting in “I’ll deal with this later” land.
Perfect for:
✅ Broken automations
✅ Failed funnel flows
✅ Missing email sequences
✅ Platform integration chaos
✅ Last-minute launch madness
You bring the fire, I’ll bring the extinguisher (and the tech skills).
Let’s turn panic into progress. 💻⚡️
Strategy Call
2 Hour Full Strategy Session — Let's Map the Whole Damn Thing
This is the VIP of VIP support.
Need to plan an entire launch?
Map out your client journey?
Build your evergreen funnel?
Or untangle the wild jungle that is your backend?
This is the session for you.
We’ll spend 2 full hours together to:
Get clear on your goals
Break down your entire project or launch
Map the tech and the strategy (and make sure it all actually connects!)
Leave you with next steps and momentum
Perfect for:
✅ Launches
✅ Evergreen funnels
✅ New offers
✅ Big business shifts
✅ System overhauls
1-Hour Accountability
Let’s stop the spiral and start checking things off.
You don’t need more ideas—you need a moment of focused AF action with someone who won’t let you overthink your way into another delay.
This is your dedicated hour to bring the chaos, the to-do list, the half-built funnel, the unanswered DMs, the “I swear I’ll finish it tomorrow” energy—and actually get it done.
Perfect for:
✔️ Finishing a project that’s been haunting you
✔️ Tech that makes your brain melt (I’ll walk you through it)
✔️ Mapping a mini-strategy so you can move forward with confidence
✔️ Getting my eyeballs on your funnel, email, or idea
✔️ Breaking the overwhelm cycle and starting fresh
You’ll leave with tasks completed, clarity restored, and momentum locked in.
Because let’s be real—accountability isn’t a luxury, it’s your business lifeline. 💡
Done For You Support
Please complete this quick form and Ill follow up with
a plan and an estimate within a few hours!
Say Hi
© Copyright 2022 - 2024 The VIP Hub