refund policy
Last updated: 17 oct 2026
This policy is part of our Terms of Service. The VIP Hub, operating as The VIP Hub, is based in Ontario, Canada.
1. Subscriptions: no refunds
VIP Hub subscription payments are non-refundable, whether monthly or annual. That includes partial months, unused time, and months when you didn't log in.
Why. The VIP Hub is software plus a real person who builds it with you. From the day you join, we start spending time on your business: 1:1 Zoom calls, setting up your account, domain and email, answering your emails and live chat, office hours, and recording videos made for you. That time can't be given back, so the payments that cover it aren't refunded.
You can cancel anytime. Cancel before your next renewal date and you won't be charged again. You keep full access, support included, until the end of the period you've already paid for. To cancel, [cancel in your account settings / email support email].
Annual plans are non-refundable once paid, including if you cancel partway through the year. Cancelling stops the next yearly renewal.
2. Other purchases: 30-day refunds
For anything other than a subscription, such as templates, mini courses, workshops, shop items and add-ons, you can ask for a full refund within 30 days of purchase. You don't need to give a reason, though we'd love to hear how we could do better.
The 30 days start on the date of purchase. For a payment plan, they start on the date of the first payment.
When we approve a refund, your access to that product ends and its licence is cancelled. Please delete any copies you downloaded.
Refunds include the taxes you paid on the purchase.
One refund per product. We may decline refunds when there's a clear pattern of buying and refunding.
Not refundable:
Done-for-you plans and one-off projects once the work has started, because the time is already spent. If you cancel before we start, we'll refund in full. If you cancel partway through, you'll pay only for the work we've completed.
Usage charges such as texts, calls and phone numbers, which are passed on from our providers as you use them.
Add-ons switched on in your account that our providers charge us for as soon as they're activated. We'll say so at checkout.
Purchases older than 30 days.
3. How to ask for a refund
1. Email [email protected] from the address you used to buy, with the product name and your order date.
2. We'll reply within 2 business days to confirm.
3. Approved refunds go back to your original payment method within [10] business days. Your bank may take a few more days to show it.
4. Please talk to us before a chargeback
If something's wrong with a charge, email us first. We'll sort it out quickly and fairly. Opening a chargeback without contacting us may pause your account while it's reviewed, and we'll share your purchase agreement, support history and usage with the payment processor to respond to it.
5. Your legal rights
Nothing in this policy limits rights you have under consumer protection laws that can't be waived, including Ontario's Consumer Protection Act, 2002, where it applies.
6. Contact us
The VIP Hub, operating as The VIP Hub
100 Sampson Private
Gloucester ON
K1V7L4
Email: [email protected]
Website: theviphub.ca
Unsubscribed.
© Copyright 2026. Sophie Riley | The VIP Hub . All Rights Reserved.